Customer Service
Seamless integration between Service and Support
Track and log all inbound and outbound Customer Service Requests from Customers, Drivers, and other employees. Ensure that requests are handled in a prompt and efficient manner. Track work on each request, and keep a log of those requests indefinitely. Corresponded with customers via e-mail through our inline e-mail client. Pipe e-mail messages back to the Ticket system automatically. You'll no longer need to share a common inbox.
Service Schedules
Automatically generate and e-mail calendars to customers. For Companies that use our billing module, automatically include service schedules on invoices and generate an annual schedule on the anniversary of the customer. You no longer need to prepare, produce, and communicate service calendars for your customers.
Call Center Integration
Take your Customer Service to the next level.
Dramatically reduce the amount of time they spend identifying and verifying customers, and provide your customer's with more prompt service. Answer phone calls right in your web browser and enable your employees to work from virtually anywhere.
Billing Module
Integrate AR processes with Services.
Eliminate the tedius tasks of Invoice Dunning, activate and suspend customer services automatically, manage credit risks, process invoice updates in a seamless manner - and much much more!
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